Digital Confidence Training
A Digital Guide for Charities and Voluntary Groups to Build Community Cohesion, Tackle Social Issues, and Optimise Digital Impact
Why do we need to build digital confidence?
Digital spaces are where community narratives are shaped, challenged and spread. They are also where harm escalates fastest. Despite efforts, many individuals, unions, charities and voluntary groups still struggle to take up space online as harmful narratives gain ground. Challenging misinformation, online hate and algorithm-driven content often falls to small teams with limited time, skills or support.
We started Digital Confidence Training because this gap was leaving harmful narratives unchecked and online spaces unsafe for the people communities exist to protect. This training is designed to give everyone the confidence, tools, and support to take up space, challenge harm, and ensure that community voices are not lost.
What does the training do?
Digital Confidence training equips organisations to:
• Build a clear, confident digital presence aligned with their values
• Tackle misinformation, hate and online harm affecting communities
• Create accessible, inclusive content that reaches the right people
• Use storytelling to turn awareness into action
• Manage social media sustainably without burnout
• Keep staff, volunteers and communities safe online
After completing Digital Confidence training, individuals are better placed to:
• Communicate clearly and credibly online
• Protect their communities from digital harm
• Challenge misinformation without escalating conflict
• Build trust with audiences, partners and funders
• Use digital tools as a force for cohesion, not division
Learn from 4 core modules
Our method gives you practical options:
Module 1: Digital Foundations & Media Literacy
Learning Goals: Build digital confidence, critical thinking, and awareness of community audiences.
Topics:
- Understanding the digital landscape: platforms, audiences, and engagement styles, benefits and limitations of platforms.
- Media literacy: identifying misinformation, spotting fake news.
- Accessibility: alt text, subtitles, plain English, inclusive content.
- Community tone online: standard practices.
Module 2: Storytelling, Production & Camera Confidence
Learning Goals: Build confidence speaking on camera and telling compelling stories.
Topics:
- Story arc: problem → solution → impact.
- Speaking on camera: voice, body language, confidence tips, short-form video hooks
- Content repurposing: using one piece of content across multiple channels.
- Phone filming: lighting, framing, sound, recommended tools, lights, camera, microphones (Using Affiliate Links for CI)
- Editing videos using TikTok & Instagram apps.
- Visual branding using Canva Tools
Module 3: Social Media Management & Campaign Tools
Learning Goals: Plan, schedule, and optimise digital content.
Topics:
- Choosing the right platforms (Facebook, Instagram, TikTok, LinkedIn).
- Content planning: Topical Days, Calendars, Meta Business Suite.
- Community-building online: Facebook Groups and Organic Engagement and Content Inspiration (Follow, Comments, Likes, Reshares)
- Collaborative Campaigns: Working with influencers and other organisations.
- Ways to connect offline to online
- Managing broadcast-style communications: WhatsApp Communities and newsletters.
- Keywords, hashtags, emojis and industry lingo (E.g. Link in Bio)
- AI-assisted content creation, caption, translation, copywriting nderstanding the digital landscape: platforms, audiences, and engagement styles, benefits and limitations of platforms.
Module 4: Safety, Security
Learning Goals: Build digital confidence, critical thinking, and awareness of community audiences.
Topics:
- GDPR in practice: consent, mailing lists, storing data safely. Recommend CRM, Safe practice
- Cybersecurity: passwords, phishing awareness, two-factor authentication
- Online harassment: reporting, moderation, and safeguarding vulnerable groups.
- Emergency response case studies of crisis communications
- Protocol for Volunteers: Safeguarding both parties, monitoring access, vetting.
Interactive workshops, style training and delivery
Handbook, Templates, tools and checklists you can keep using
Practical exercises, real‑world scenarios and personal check-ins